FAQ

Frequently Asked Questions (FAQ)
PAYMENT INFORMATION

Etsyall offers several secure payment methods for purchasing items on their platform. Here are the main options available: Credit and Debit Cards: Etsyall accepts major credit and debit cards, including Visa, Mastercard, American Express, Paypal / Google pay Apple Pay Before making a purchase on Etsyall, ensure that you're using a secure internet connection and that the seller has a good reputation by checking their reviews and ratings. If you encounter any problems with a purchase, you can reach out to Etsyall customer support for assistance.

Document the damage with photos, contact the seller or retailer, inquire about shipping insurance, review the return policy, and stay in communication until the issue is resolved.

Customer Reviews
Refund

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 3-25 business days. Please click the right Payment/Refund method for detail information about the refund.

Please take easy that the fund is guaranteed as Etsyall knows how important your money is and we make sure that the refund is handled accordingly.

 

Usually, it takes 3-25 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Etsyall.

 

You may click on to order detail page to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status.

Etsyall will always fully refund the agreed amount on order page. But there can be two scenarios in which you may receive less funds compared with the original refund amount:

Scenario 1. The bank(s) charge commission fee after Etsyall transfers the funds.

Scenario 2. The exchange rate has changed compared to that of the payment.

If you receive a refund less than the order amount, please contact your bank to inquire on either of the above scenarios.

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 3-25 business days. 

If you receive a full refund on an order used with Etsyall Coupons or Etsyall Select Coupons, the coupon(s) will be returned to you while they are still valid.

Store Coupon will not be returned even if the order is full refunded.

Please notice that if Etsyall Coupons are used for combined orders, coupons will be returned only when all the orders are full refunded.

Ordering & Payment

How do I change size, shipping address etc. of my order?

Please visit shipping address page to modify it. Besides, it is highly recommended that you set the commonly used address as your account default address, then future orders will be shipped to it as you set.

UNPAID order:

You could edit address through order list or order detail page.

Note:you could edit contact name, mobile number, street, house/apartment/unit/apt/suite/unit information of address. Country, state, city and zip code couldn’t changed currently.

TO SHIP order:

Here are two suggestions for you:

① contact seller to send to correct address before seller ships the order

② cancel order immediately and re-order with correct address information

Note: For better shopping experience, we will post address changement function gradully, and it will be available to all users in March. If your order has ‘edit address’ function, please edit and change address directly.

Shipped order:

Seller have sent out the package to you, and it is currently in transit. We are sorry to inform that address couldn’t be changed under this situation, you are advised to contact seller to negotiate solution. Thanks for your understanding.

If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:
Step 1: Sign into My Orders and locate your order
Step 2: Click Confirm Goods Received
Please note:
If you don’t confirm delivery, the order will be automatically closed when the Buyer Protection period has ended.
If you haven’t received your order or if you’re not satisfied with it, you can apply for a refund by opening a dispute in 10 days after confirming receipt.


When order shows Payment Processing, we have reserved the item(s) you ordered and no changes on the original purchase price of the item(s). You might experience a delay of up to 4 hours in processing your payment due to unusual high traffic levels. ​Just a kind reminder, you don’t need to make payment again when the order is in Payment Processing.


In order to ensure the safety of your payment, Etsyall executes a verification process for every order. Some orders may be closed due to potential security reasons, including but not limited to:
Scenario A: Coupon/discount has already been used by the same user.
For this scenario, please delete the coupon/code on your order and try again.
Scenario B: Incomplete information of order.
For this scenario, please input complete name information and try again.

 


When an order has been frozen, we will send you an email including the detailed reason for freezing the order.

You can also find the reason in your Etsyall account:
Go to My orders > click View Details to find out why your order has been frozen.

If you processed a chargeback from your bank account, then your order will appear as frozen. Please wait for the verification result or contact the bank for the details.

If your bank agrees to chargeback, your order will be closed and you’ll receive a full refund.
If your bank reject the chargeback, your order will be unfrozen and you will be able to continue processing the order accordingly.

If you find your order has been closed after payment, it is most likely caused by the following reasons:

1. Seller send goods timeout

The seller failed to ship your order within Processing Time.

For remaining days of processing time, please refer to the countdown on your order detail page.

Refund: you will receive refund within 25 working days

2. Order cancellation

The seller has agreed on your cancellation request.

You can submit order cancellation request before the seller ships your order, if the seller does not respond in 48 hours, the order will be automatically closed.

Refund: you will receive refund within 25 working days
3. Security reason:

In order to ensure the safety of your payment, Etsyall will execute a verification process for every order. Some orders may be closed due to potential security reasons, including but not limited to:

Scenario A: Coupon/discount has been used already by the same user. Please exclude coupon/discount for ordering again.

Scenario B: Incomplete information of order. Please input complete name information for ordering again.

Refund: you will receive refund within 25 working days, but some banks would hold this payment in this situation, you are advised to contact the bank.

You are always able to check the closed reason in your Etsyall account: [My Orders]

Shipping & Returns
Payment

As checked, this transaction could not be processed because the payment amount exceeds your account maximum transaction limit or lower that the minimum payment limitation temporarily. Please check with your card issuer/bank.

Besides, you can also use another payment card or payment method to continue paying currently. Thanks for your kind understanding on this.

To ensure payment safety, every order will be verified and protected. If system detects any potential risk, payment might be holded temporarily. Normally, the main reason is that there is chargeback, card theft report record or cross country/region payment behavior of the card.

Updated: January 26, 2024
These Terms & Conditions (“Terms”) are applicable to all bonuses issued by Etsyall.com, its partners and/or registered sellers of Etsyall.com (each, a “Seller”) to registered buyer members of Etsyall (each a “Buyer”) which entitle the Buyer to discounts and/or deductions from the total amount payable for certain online purchases concluded on the Etsyall.com website, the Etsyall App (both android and/or iOS versions), and/or Etsyall mobile site (collectively, the ”Etsyall Platform”), including, without limitation:
a) Etsyall Bonus (es);
b) Cashback to Bonus (es);
b) Instant Discount(s);
c) Instant Off(s); and
d) Coin(s)
(a) to d) collectively, the “Bonuses”).
1.Bonuses may be subject to the following additional terms, as may be applicable:
a) Terms & Conditions of the specific sale and/or promotion; or
b) Additional usage rules that may be stated on or attached to Bonuses or displayed in the relevant landing page or “My Bonus” on AliExpress Platform,
(Collectively, “Bonus Specific Terms”).
2.In the event of any conflict between these Terms and the Bonus Specific Terms, the Bonus Specific Terms shall take precedence only insofar as such conflict relates to the subject matter of these Terms
3.Some Bonuses may be subject to certain activation or redemption pre-conditions prior to use (e.g. minimum purchase requirements).
4.Bonuses may not be used for certain regions and/or products and/or shipping purposes as may be decided by Etsyall from time to time.
5.Bonuses must be used within the validity period stated on or attached to the Bonus, or in any other Bonus Specific Terms. Once the validity period for such Bonus has ended, the Bonus will no longer be valid and all unutilized value (if any) will be automatically forfeited.
6.Buyers may return and/or request a refund on product(s) purchased using any Bonus according to Etsyall refund policies. If a buyer is entitled to a refund, the refund amount will not exceed the buyer’s cash payment (e.g. if a Dolar1 bonus was used on a Dolar15 order, the refund for such order will not exceed Dolar10). No new Bonus (es) will be issued in connection with such refund or return, and the value of the Bonus that was used for the now returned / refunded product and/or transaction shall be deemed to have been automatically forfeited.
7.Any fraud and/or abuse of the Bonus (es) and/or the campaign / promotion / sale in question by any Buyer, whether directly or indirectly, with or without the Buyer’s knowledge (as determined by Etsyall in its sole discretion) shall result in the immediate invalidation of the Bonus (es) and/or cancellation of all or part of the Buyer’s account on the Etsyall Platform. Without prejudice to anything in these Terms, in respect of any orders and/or transactions involved with fraud, Etsyall reserves the right to deduct the value of any wrongful use of any Bonus (es) by any Buyer directly from the Buyer’s account with Etsyall without prior notice and/or to take legal action in such instances to recover any outstanding amounts.
8.In the case if a Buyer receives Etsyall Bonuses:
a) If an Etsyall Bonus has a minimum purchase requirement, the amount of an Etsyall order must exceed the minimum purchase requirement prescribed in order for such Etsyall Bonus to be utilized.
b) All Etsyall Bonuses may NOT be used on transaction of any virtual product on Etsyall Platform, including, without limitation, software license, mobile top-up, commercial warranty service, spare part installation or maintenance services and/or other services.
9.This Bonuses Terms & Conditions, Etsyall.com Transaction Services Agreement for International Customers apply to all orders where Bonuses are used. Etsyall reserves the right to cancel any order that violates any of the terms within these documents. Etsyall reserves the right to terminate a bonus promotion at any time without prior notice. Termination of the bonus promotion shall not affect the bonuses issued, or those buyers who had already fulfilled the requirements to receive the bonuses.
10.Bonuses are not legal tender, and under no circumstances shall Etsyall be obliged to provide any cash, credit or equivalent to any Buyer for any forfeited, unused or unutilized Bonuses, nor shall such forfeited, unused or unutilized Bonuses be refundable, transferrable or exchangeable in any way for cash.
11.The Promoter reserves the right to amend these Rules as well as to vary or terminate any of the Bonuses, all the amendments will be notified to users via Etsyall App, which shall be in force immediately from the moment of their publication. In the event of disputes, the decision of the Promoter shall be final and binding.
12.In the event of inconsistency, ambiguity or conflict between the English and the non-English version of these Terms, the English version shall prevail.

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